Below you will find pages that utilize the taxonomy term “University of Singapore”
Frontiers in Service 2019
July 18, 2019
A great academic conference
In July 2019 I attended the Frontiers in Service conference at the National University of Singapore. At the time my role was Director Global Customer Services and I was keen to improve the quality delivered. There were several conferences but this one drew my interest as it was an academic conference and it would be attended by Ron Kaufman whose articles in the HBS Review and book UP Your Service!